Returns & Exchanges

Returns & Exchanges

You have 15 days from receiving your order to return the product to us, or request a price adjustment.

All product needs to be in the same condition as received. 

Products must be:

• unworn,
• unwashed
• undamaged
• with all the Cardinal of Canada original tags attached 

If you fail to comply with the above conditions, the product(s) will be returned to you, at your own expense,  and will not be refunded.

Refund Process

To return a product, send us an email by going to our contact us page.

In your email you must include:

• the order number,
• the name on the order
• the reason for the return.

Once the return request email had been authorised, a return label will be sent to you by email.

The parcel must be dropped off at the appropriate courier location within 5 days, and received within 10 days from the date of the return authorisation for a full refund.

Once the product is received at our warehouse, examined, and approved, a refund will be issued to your original mode of payment within 7-10 business days. 
Please note that depending on the financial institution, it may take longer for it to show up on your credit card.

Any returns that do not meet the guidelines, will be returned client's expense.

Exchange Policy

You have 15 days from receiving your order to request an exchange.

To exchange a product, send us an email by going to our contact us page.

In your email include:

• the order number
• the size you would like to exchange for
• or an alternative item you would like to exchange for

Once the exchange request has been approved, a return label will be sent to you by email. The parcel must be dropped off at the appropriate courier location without 5 days, and received within 10 days from the date of the exchange authorisation.

Once the product is received at our warehouse, examined, and approved, the item that it will be exchanged for, will be shipped to you within 7-10 days.

Any items that do not meet the guidelines, will be returned at the client's expense.

 

We are pleased to offer complimentary shipping and returns on your initial order. For your convenience, we also provide the exclusive option of a direct exchange, available only for purchases made through our website. Please note that should a second return be required following an exchange, it will be eligible for store credit only.

 

 Damaged or Defective Items

Our goal is to comply with the highest standards of quality and your satisfaction is important to us.  

In the event that a product is defective or if you encounter any problems with your item, please contact us.

Please note that we cannot be responsible for any damage caused by ordinary wear and tear.